Shipping & dispatch.
Orders placed before 09:30 UK time ship the same day via Tracked24 Royal Mail. Everything dispatches from our UK warehouse in a plain, discreet mailer. Global shipping excluding the United States.
Same-day dispatch from our UK warehouse.
Every lot is held in the UK. Tracked24 Royal Mail is the standard rail for all UK orders — next-working-day delivery for most addresses, 1–3 business days to the rest. Plain packaging, discreet return address, no laboratory branding on the exterior.
- Dispatch window
- Mon–Sat 09:00–17:00 UK
- Same-day cut-off
- 09:30 UK
- UK carrier
- Royal Mail Tracked24
- EU / international
- Royal Mail Tracked + DHL
- Included in every kit
- Bac water · 10 syringes · swabs
- Signature
- Optional at checkout
- UK1–3 business days · next-day for most addresses
- EU3–7 business days · tracked end-to-end
- AU/NZ5–12 business days · tracked
- CA7–14 business days · tracked
- RoW7–14 business days · tracked (ex-US)
Destinations & restrictions.
| Region | Timeline | Notes |
|---|---|---|
| United Kingdom | Tracked24 Royal Mail · 1–3 business days · next-day for most addresses · £6.50 | Same-day dispatch for orders placed by 09:30 UK time. |
| European Union | Royal Mail Tracked + partner carriers · 3–7 business days · £12 | Post-Brexit customs: buyer responsible for import VAT / duty per destination member state. |
| Australia / New Zealand | DHL / Royal Mail International Tracked · 5–12 business days · £18 | GST applies. Some investigational peptides require research-institution receipt. |
| Asia (excluding China) | DHL / Royal Mail International Tracked · 5–10 business days · £18 | Varies by jurisdiction. Buyer responsible for import compliance. |
| Canada | DHL / Royal Mail International Tracked · 7–14 business days · £18 | GST/HST applies. Health Canada may inspect investigational peptide shipments. |
| Latin America | Royal Mail International Tracked · 7–14 business days · £18 | Variable. Buyer responsible for import compliance. |
| Middle East | Dispatched case-by-case; contact the correspondence desk before ordering. | Some jurisdictions prohibit investigational peptide import. |
| United States | Not shipped. Omega Grade does not dispatch to any US address or territory. | No US shipping — no exceptions. Orders to US addresses are cancelled and refunded. |
Rates & methods.
Royal Mail Tracked24. 1–3 business days, next-day for most UK addresses. Tracking reference issued on dispatch.
Royal Mail Tracked + partner carriers. 3–7 business days across all EU member states. End-to-end tracking.
DHL / Royal Mail International Tracked. 7–14 business days to Australia, NZ, Canada, Asia (ex-US). Signature optional.
Registered / signed-for delivery is available on request at the correspondence desk (+£8 on any tier). Free shipping on UK orders over £150.
Parcels are declared with applicable HS codes and described as "research reference samples." Import duty and VAT are the buyer’s responsibility and are not collected at checkout. We do not under-declare values.
- UK: domestic — no customs. VAT-inclusive at checkout when applicable.
- EU: import duty / VAT per destination member state (post-Brexit).
- Australia / NZ: GST applies; some peptides require research declaration.
- Canada: GST/HST applies; Health Canada may inspect investigational lots.
Peptides are not returnable once dispatched — opened vials cannot be re-qualified. Lots received damaged, mislabelled, or deviating from the certificate are replaced at our expense.
- Report issues within 14 days of delivery.
- One reshipment per 12 months covered for confirmed customs loss.
- Reference samples retained 12 months for dispute re-testing.
- Re-test by Janoshik at our cost if independent testing disputes the COA.
Lyophilised peptides in argon-purged amber glass are stable at ambient temperature for up to 30 days — manufacturer-confirmed for all catalogue peptides. Cold-chain dispatch is therefore not required for vial kits. On receipt, transfer to −20 °C for long-term storage.
Pre-filled pens (Zapopharma Retatrutide, Astranordic range) ship cold-chain with a temperature logger included. GHK-Cu should be kept away from prolonged direct sunlight during transit; our mailers are opaque so in-transit light exposure is not a material concern.